Frequently Asked Questions
About GRIP Adhesive
What is the drying time?
GRIP has a rapid 0.5–1 second drying time, making it ideal for volume and classic lash application.
What is the retention time?
GRIP offers up to 7–8 weeks' retention with correct application and aftercare.
What humidity range does GRIP work in?
GRIP is formulated to perform across a 30–75% humidity range.
What temperature range does GRIP work in?
The recommended working temperature is 13–30°C.
Does GRIP have strong fumes?
No — GRIP is a low-fume formula, designed with both artist and client comfort in mind.
Is GRIP waterproof and oil-resistant?
Yes. GRIP is both waterproof and oil-resistant for long-lasting bonds.
How much product comes in each bottle?
Each bottle contains 5mL of GRIP Professional Lash Adhesive.
Orders & Shipping
Do you ship Australia-wide?
Yes
How long does delivery take?
2-5 business days.
Do you ship internationally?
We only ship Australia wide.
Returns & Refunds
What is your return policy?
Returns and Refund Policy
At MONI GLOW, we carefully inspect and package every order before dispatch. Due to the hygienic, professional-use and temperature-sensitive nature of lash adhesive, we do not accept returns, refunds or exchanges for change of mind.
This policy does not exclude or limit any rights you may have under the Australian Consumer Law.
Change-of-Mind Returns
We do not offer returns, refunds or exchanges if you:
- Change your mind
- Order the incorrect product or quantity
- Find the product cheaper elsewhere
- No longer require the product
- Open, use or improperly store the product
- Experience results affected by application technique, storage, room conditions, client aftercare or the natural lash cycle
Please review your order carefully before completing your purchase.
Faulty, Damaged or Incorrect Products
If your order arrives faulty, damaged, leaking or different from what you ordered, please contact us as soon as possible at moniglowaus@gmail.com
Include:
- Your full name
- Order number
- A description of the issue
- Clear photographs or videos of the product, packaging and shipping label
Please retain the product and all original packaging while we assess your claim. Do not dispose of or return the product until we provide instructions.
Where required under Australian Consumer Law, we will provide an appropriate remedy. Depending on the nature of the issue, this may include a replacement, refund or another suitable solution. A product with a major problem may entitle you to choose between a replacement or refund.
Opening a product does not prevent a claim where the product is faulty. However, opened or used products cannot be returned solely because of a change of mind.
Product Assessment
MONI GLOW may request that a product be returned for assessment before approving a remedy. Products will be assessed to determine whether the issue is caused by a manufacturing fault or by factors such as incorrect use, unsuitable working conditions, improper storage or failure to follow the product instructions.
If the product is confirmed to be faulty, MONI GLOW will reimburse reasonable return-postage costs where required by Australian Consumer Law. Please retain your postage receipt.
Adhesive Performance
Lash-adhesive performance can be affected by temperature, humidity, application technique, storage, preparation, client aftercare and the natural lash cycle. Variations in retention or drying time do not automatically indicate that a product is faulty.
GRIP Professional Lash Adhesive must be used and stored according to the supplied directions and is intended for trained professional use only.
Sale and Promotional Purchases
Products purchased during a sale, bundle or promotion—including the 3 for $99 offer—are not eligible for change-of-mind returns. Faulty, damaged or incorrectly supplied promotional products remain covered by Australian Consumer Law.
Where a refund applies to part of a bundle, the refund will be calculated using the discounted value allocated to that item rather than its full individual retail price.
Order Cancellations
If you need to change or cancel an order, contact us immediately. We cannot guarantee changes or cancellations once an order has been processed or dispatched.
Refund Processing
Approved refunds will be returned to the original payment method. Please allow up to five business days for MONI GLOW to process the refund. Your bank or payment provider may require additional time for the funds to appear in your account.
Original shipping charges are not refundable for change-of-mind requests. Where a product is confirmed to be faulty, damaged or incorrectly supplied, shipping costs will be handled in accordance with Australian Consumer Law.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy limits or excludes any rights or remedies available to you under that law.
For return enquiries, contact:
MONI GLOW
Email: moniglowaus@gmail.com
Professional Use
Is GRIP for professional use only?
Yes. GRIP Professional Lash Adhesive is intended for use by trained and qualified lash technicians only. Results may vary depending on application, environment, aftercare and the client’s natural lash cycle.